No, membership registration is not necessary to use the service. However, you must obtain a "facility code" in advance from the accommodation facility where you will receive your luggage. If you do not have the "facility code" when applying for delivery, you will not be able to apply.

Please inquire at the front desk or with the manager (host) of the accommodation facility where you will be staying. If the accommodation facility does not have a "facility code," you will not be able to apply for delivery. In that case, please request the accommodation facility or the manager (host) to register with our website "Teburakun."
https://forowner.teburakun.com/

Yes, if the accommodation facility is registered on our website "Teburakun," you can deliver luggage to an unmanned accommodation facility and leave it in your room. However, depending on the service plan selected at the time of application, there may be cases where delivery to unmanned accommodation facilities is not possible. Also, to deliver to an unmanned accommodation facility, the entrance must have an electronic lock. In that case, you must tell the shipping company (delivery driver) the PIN code for the electronic lock of the room where you will be staying and obtain their consent for the driver to leave the luggage in the room.

Yes, a delivery fee will be charged. For basic sizes (with a total height, width, and length of 160cm or less and a maximum weight of 30kg), we will deliver one piece of luggage for 2,300 yen. If you need same-day delivery from the accommodation facility where you are currently staying to the next accommodation facility, air transportation will be used, and the delivery fee will be 7,500 yen per piece of luggage. However, please note that the fee may vary slightly depending on the area, so please check in advance. Our "delivery application page" includes a fee simulation function that you can check in advance.

The time it takes for delivery depends on the delivery area and transportation conditions, but normally if you have your baggage delivered to the delivery company by 10:00 AM, it will arrive by 8:00 PM on the same day. However, there may be delays in delivery due to unforeseen circumstances such as bad weather or disasters. For details, please check the "Terms and Conditions" page on our "Delivery Application Page".

Yes, there are restrictions on the size and weight of baggage. The basic size is a total of 160cm for the length, width, and height, and the maximum weight is 30kg or less. For baggage larger than this, please ask the transportation company when making a reservation or depositing your baggage.

Our company supports accommodation facilities throughout Japan. However, we may not be able to provide the service to facilities that are not registered on our website "Te-bura-kun" (facilities that have not been granted a "facility code" by our company). Additionally, in some areas such as remote islands, we may not be able to provide the service.

Our service can deliver not only baggage but also items such as suitcases and small items. However, some products may not be eligible for delivery. For details, please check the "Terms and Conditions" page on our "Delivery Application Page".

We cannot ship the following items through our service:
Hazardous materials
Cash, securities, and valuables
Live animals and perishable items
Fragile items
Items packaged other than in trunks
Liquids
Batteries (such as mobile phones and laptops)
Any other items that violate our transportation and aviation transportation agreements

Since air shipping is not possible, the delivery will be done by land transportation. In this case, it will be difficult to deliver your luggage on the same day. The arrival date of your luggage will be the next day or the day after. In this case, it will be a re-delivery, and an additional delivery fee of JPY 5,500 per piece of luggage will be charged, which must be paid before delivery. Please make sure that there are no items that cannot be shipped in your luggage and be aware of it.

We may cancel or delay the delivery service in the following situations:
If the registered address and contact information of the recipient are incorrect
If there is a risk that we cannot operate normally due to bad weather, natural disasters, or other circumstances
If the delivery violates the aviation transportation agreement

We will send a notice of "delivery cancellation" to the email address registered at the time of booking by 7:00 PM the day before the scheduled pick-up date. In this case, the full payment made will be refunded to your card.

This service primarily delivers the luggage of foreign visitors who are staying in registered accommodations. However, this is limited to accommodations that have registered on our website, "Teburakun."

We partner with reliable transportation companies and use air, rail, and truck delivery methods. We select the best delivery method based on factors such as the arrival date of the luggage, the size and quantity of the luggage.

First, please set up a service plan through our application website. Then, specify the "facility code" of the luggage delivery destination, the pickup date and time, the number of luggage items, etc. by making a reservation to use the service.

Please select a service plan from our application website and enter the "facility code" of the delivery destination. If the name of the accommodation you will be staying at is displayed, it is eligible for delivery. If the name of the accommodation does not appear even after entering the "facility code," please request that the accommodation or the administrator (host) register on our website, "Teburakun."
https://forowner.teburakun.com/

Yes. In order for travelers to use the service, they must make a reservation in advance through our "Delivery Application Page." Additionally, travelers must obtain a "facility code" from the accommodation where their luggage will be delivered and input this code when registering the delivery destination on the "Delivery Application Page" in order to make a delivery reservation.

If you are sending luggage from an airport or station, it is not necessary to register your luggage in advance. Simply choose a "pick-up counter" where you can leave your luggage and hand it over to the delivery company on the scheduled pick-up (delivery) day to use the service.
However, if you are sending your luggage from your current accommodation to your next accommodation, you must register the number of pieces of luggage in advance and make payment in advance.

You can receive your luggage that has arrived at your destination accommodation from the front desk or the administrator (host). At unmanned accommodations, the assigned delivery driver will use the passcode that you have previously provided to place your luggage in your room. Additionally, we will take a picture of your luggage after it has been delivered and send a notification, so you can confirm that the delivery has been completed before it arrives.

The shipping company will be one of the following, depending on the service plan or delivery area
Yamato Transport Co., Ltd.
Kounoike Airport Service Co., Ltd.
Maruwa Unyu Co., Ltd.
F-One Bin Co., Ltd.
Please set the service plan from our "Delivery Application Page" and check for details.

The delivery time varies depending on the delivery area and traffic conditions, but usually if you deposit your luggage with the delivery company by 10:00 am, you can receive it by 8:00 pm on the same day. However, there may be delays in delivery due to unforeseen circumstances such as inclement weather or disasters. For details, please check the "Terms and Conditions" page on our "Delivery Application Page".

Yes, it is possible to track your delivery. If you contact the customer support of the delivery company we provide when you deposit your luggage, they can provide detailed information on the delivery status and delivery schedule.

Delivery reservations are accepted from three months before the departure date. However, if the destination accommodation is not registered with our website "teburakun", you will not be able to make a reservation, so please check with the accommodation or administrator (host) in advance for the "facility code."

Yes, depending on the plan, there may be a deadline for when we can accept your luggage for collection. For example, if you wish to have your luggage delivered from the airport or station on the same day, please come to the "Reception Counter" by 11:00 am. Also, if you wish to have your luggage delivered from your current accommodation to your next accommodation, we need to arrange a delivery driver, so if you make a reservation by 7:00 pm the day before the collection date, we will come to collect your luggage between 9:00 am and 11:00 am on the same day. For details, please check the "Check Terms and Conditions" page on our "Delivery Application Page".

You can specify the arrival date, but not the time. However, when you deposit your carry-on luggage, if you inform us of your desired delivery date and time, we will try our best to deliver it at that time.

The delivery fee varies depending on the destination, the amount and size of your luggage, the delivery method, and the desired delivery date and time. Our "Delivery Application Page" has a delivery fee simulation function, so if you "pre-register" your name, plan, destination facility code, number of luggage, etc., you can check the fee.

We accept credit card payments. For details about credit cards, please check the "Payment Page" after applying from our "Delivery Application Page".

For basic sizes (total length, width, and height within 160cm and maximum weight of 30kg), we offer delivery for each piece of luggage starting from 2,300 yen. If you need same-day delivery from your current accommodation to the next one, we will use air transportation, and the delivery fee starts from 7,500 yen per piece of luggage. Please note that the fee may vary slightly depending on the area. You can check the fee simulation function on our "Delivery Application Page" in advance.

You can make a pre-payment by credit card from our "Delivery Application Page." You can also pay by credit card at our affiliated "Reception Counters" in various locations. Currently, we only accept credit card payments.

Yes, consumption tax is included in the fees.

Yes, you can cancel the reservation or change the luggage to be delivered. Please apply for cancellation from the "Cancellation Page" specified in the "Reservation Completion Email" that we will notify you of upon completing your reservation.

If you bring your luggage to the "baggage storage counter", there will be no cancellation fee even if you cancel your reservation. However, if the delivery driver comes to pick up the luggage at the accommodation, the following fees will be charged.

Cancellation deadline	Cancellation fee
Cancellation by 5:00 PM the day before the pick-up date	No cancellation fee will be charged
Cancellation after 5:00 PM the day before the pick-up date	100 % of shipping charges

If your delivery destination has changed, please first cancel your reservation from the "Cancellation Page" in the "Reservation Completion Email" we sent you when you completed your reservation. Then, you can change your delivery destination by making a new delivery reservation from the "Delivery Application Page". However, please note that if the delivery has already been arranged by our delivery company, changing the delivery destination may incur a partial or full delivery fee, so please be careful.

The delivery companies we partner with have strict quality control standards and provide thorough training to all staff who handle travelers' luggage. However, if your luggage is lost or damaged (excluding scratches) due to the negligence of the delivery company (or delivery driver), we will compensate up to 5,000 yen per delivery item (up to a maximum of 30,000 yen), so you can use our service with confidence.

If your delivered luggage was damaged, please contact our company or the customer support of the delivery company we informed you of when you deposited your luggage. We will then check the condition of the luggage and take appropriate action, such as a refund or re-delivery.

If your delivered package does not arrive, please contact the customer support of the delivery company that we informed you of when we received your baggage. After checking the status of the package, we will make arrangements for re-delivery or refund.

If there is a problem with the delivery, please contact the customer support of the delivery company that we informed you of when we received your baggage. We will respond promptly.

Delivery hours are from 10:00 to 20:00. However, there may be delays in delivery due to weather or traffic conditions. In that case, we will contact you in advance.

We apologize, but for security reasons, we cannot deliver baggage to accommodations that are not registered on our website "Teburakun". If the accommodation is registered on our website, "Teburakun," a "facility code" is assigned. If the accommodation you want to deliver to does not have a "facility code," please request that the accommodation or manager (host) register on our website "Teburakun" using the following link:
https://forowner.teburakun.com/
We will make adjustments to make it available as soon as possible.

Yes, please take note of the following:
There are restrictions on the size and weight of items that can be shipped, so please confirm these restrictions.
Please make sure that there are no dangerous or prohibited items in the luggage being shipped.
Please enter the accurate "facility code" of the shipping origin and destination.
If you have a specific date and time for delivery, please apply for it to be delivered in time.

Yes. Changing the delivery destination or redelivery is possible. Please note that there may be an additional charge for redelivery.

At our company, we handle luggage with care during delivery. In the unlikely event that your luggage is lost or damaged (excluding minor scratches) due to the negligence of the delivery company (or delivery driver), we will compensate up to 5,000 yen per delivery (maximum 30,000 yen per delivery), so you can use our service with peace of mind.

Yes. Depending on the accommodation facility, the location and method of luggage storage may differ. We recommend that you confirm with the accommodation facility or administrator (host) in advance.

No. With our service, we will deliver your luggage to the front desk or your room at your accommodation, so travelers can enjoy sightseeing without any extra baggage. However, if we cannot deliver your luggage to the designated accommodation for the following reasons, you will need to pick it up at the "storage counter" or apply for redelivery:
Incorrect facility code for delivery destination
Violation of the air transport contract with the shipping item
The facility administrator at the delivery destination is unavailable, and contact cannot be made with the administrator's registration number.