No. You do not need to register as a member to use this service. However, we cannot deliver to facilities that are not registered with Teburakun.

On the application page, please enter the name (or phone number) of the hotel, or the name of the airport to which you wish to send your luggage. If the hotel or airport is not registered with Teburakun, you will not be able to apply for delivery. In that case, please ask the hotel or airport manager (host) to register the facility on our website “Teburakun”.
https://forowner.teburakun.com/

Yes. If the accommodation facility is registered on our website “Teburakun”, we can deliver your luggage to unmanned properties and place it inside the room. However, not all unmanned properties are eligible; depending on the facility, delivery may not be possible.

For delivery to an unmanned property, you must obtain the entrance/room electronic lock code in advance from the property manager and enter it on the application page. In that case, the electronic lock code will be shared with the delivery company (driver), and you must agree that the driver will enter the room and place the luggage inside.

Yes, a delivery fee will be charged. For basic sizes (with a total height, width, and length of 160cm or less and a maximum weight of 25kg), we will deliver one piece of luggage for 2,300 yen. If you need same-day delivery from the accommodation facility where you are currently staying to the next accommodation facility, air transportation will be used, and the delivery fee will be 7,500 yen per piece of luggage. However, please note that the fee may vary slightly depending on the area, so please check in advance. Our "delivery application page" includes a fee simulation function that you can check in advance.

The time it takes for delivery depends on the delivery area and transportation conditions, but normally if you have your baggage delivered to the delivery company by 10:00 AM, it will arrive by 8:00 PM on the same day. However, there may be delays in delivery due to unforeseen circumstances such as bad weather or disasters. For details, please check the "Terms and Conditions" page on our "Delivery Application Page".

Yes, there are restrictions on the size and weight of baggage. The basic size is a total of 160cm for the length, width, and height, and the maximum weight is 25kg or less. For baggage larger than this, please ask the transportation company when making a reservation or depositing your baggage.

Our company supports accommodation facilities throughout Japan. However, we may not be able to provide the service to facilities that are not registered on our website "Te-bura-kun" (facilities that have not been granted a "facility code" by our company). Additionally, in some areas such as remote islands, we may not be able to provide the service.

Our service can deliver not only baggage but also items such as suitcases and small items. However, some products may not be eligible for delivery. For details, please check the "Terms and Conditions" page on our "Delivery Application Page".

We cannot ship the following items through our service:
Hazardous materials
Cash, securities, and valuables
Live animals and perishable items
Fragile items
Items packaged other than in trunks
Liquids
Batteries (such as mobile phones and laptops)
Any other items that violate our transportation and aviation transportation agreements

Since air shipping is not possible, the delivery will be done by land transportation. In this case, it will be difficult to deliver your luggage on the same day. The arrival date of your luggage will be the next day or the day after. In this case, it will be a re-delivery, and an additional delivery fee of JPY 5,500 per piece of luggage will be charged, which must be paid before delivery. Please make sure that there are no items that cannot be shipped in your luggage and be aware of it.

We may cancel or delay the delivery service in the following situations:
If the registered address and contact information of the recipient are incorrect
If there is a risk that we cannot operate normally due to bad weather, natural disasters, or other circumstances
If the delivery violates the aviation transportation agreement

We will send a notice of "delivery cancellation" to the email address registered at the time of booking by 7:00 PM the day before the scheduled pick-up date. In this case, the full payment made will be refunded to your card.

This service primarily delivers the luggage of foreign visitors who are staying in registered accommodations. However, this is limited to accommodations that have registered on our website, "Teburakun."

We partner with reliable transportation companies and use air, rail, and truck delivery methods. We select the best delivery method based on factors such as the arrival date of the luggage, the size and quantity of the luggage.

First, please select a service plan on our application website. Next, specify the destination hotel or airport, the pickup date and time, and the number of items of luggage. By completing the reservation with these details, you will be able to use our service.

On our application website, please select a service plan and then enter the name or telephone number of your destination hotel. If the name of the accommodation where you are staying appears, delivery is available. If the name of your accommodation does not appear even after entering the hotel name or telephone number, please ask the accommodation or its manager (host) to register the facility on our website “Teburakun”.
https://forowner.teburakun.com/

Yes. Travelers must make a delivery reservation in advance via our “Delivery Application Page” to use the service. However, depending on the hotel or airport, same-day delivery may be available. If you apply by 11:00 AM, your luggage can typically arrive by 7:00 PM on the same day.

Yes. You need to register the number of items of luggage in advance via the application page and complete payment beforehand. Each item must have a total length (sum of height, width, and depth) of 160 cm or less and weigh no more than 25 kg. For items larger than this, please consult the hotel or our customer center at the time of reservation or when handing over your luggage.

When you arrive at the destination hotel or airport, please present either the “reservation ID” sent to the email address you registered at the time of application, or the name of the person who made the delivery reservation, to the staff at the hotel or airport pickup counter. They will then hand over your luggage to you. For unmanned accommodation facilities, the delivery driver will use the PIN code you provided in advance to place your luggage inside your room. After delivery is completed, a photo of your luggage will be taken and a notification will be sent, so you can confirm that delivery has been completed even before you arrive.

Your luggage will be delivered by one of the following companies, depending on the service plan and delivery area:
・Yamato Transport Co., Ltd.
・Konoike Airport Service Co., Ltd.
・JAL ABC Co., Ltd.
・Hakobune LLC
・K.U.S. Logistics Support Co., Ltd.
and others.

Delivery time varies depending on the delivery area and traffic conditions, but in general, if you hand over your luggage to the delivery company by 11:00, you can usually receive it by 19:00 on the same day. However, delays may occur due to unforeseen circumstances such as bad weather or natural disasters.
For details, please specify the destination hotel or airport on our “Delivery Application Page”, where the scheduled arrival date and time will be displayed.

Yes, you can track your delivery. If you contact the customer support of the delivery company, whose details are provided when your luggage is accepted, you can check the delivery status, scheduled delivery time, and other information.

You can make a delivery reservation from three months before your departure date. However, if the destination accommodation facility is not registered on our website “Teburakun”, you will not be able to make a reservation.

Yes. Depending on the plan, there may be a cutoff time for accepting your luggage. For example, if you wish to use same-day delivery from an airport or station, please come to the “baggage counter” by 11:00. If you are sending luggage from your accommodation to the airport with same-day delivery, a driver must be arranged. In that case, if you make a reservation by 6:00 on the pickup day, we will come to collect your luggage between 9:00 and 11:00 on the same day. For details, please refer to the “Check Terms and Conditions” page on our “Delivery Application Page”.

You can specify the preferred arrival date, but you cannot designate an exact delivery time. However, if you let us know your preferred delivery date and time when your luggage is accepted, we will do our best to arrange delivery as close to that time as possible.

Delivery charges are a flat rate regardless of the size of your luggage. However, the fee varies depending on the delivery area. Our “Delivery Application Page” has a fare simulation function. By temporarily registering your plan, destination hotel name, and the number of items, you can check the total charge in advance.

You can pay by credit card and certain electronic payment methods. Details of accepted credit cards and e-money can be checked on the “Payment Page” after you proceed from our “Delivery Application Page”.

For standard-size luggage (total length of height, width and depth within 160 cm and maximum weight up to 25 kg), delivery starts from 2,500 yen per item. Please note that the fee may vary slightly depending on the area. Our “Delivery Application Page” offers a fee simulation function, so you can check the exact amount in advance.

You can pay in advance by credit card via our “Delivery Application Page”. You can also pay by credit card at our partner “pickup counters” in various locations. At present, only credit card payments are accepted.

Yes, consumption tax is included in the price.

Yes. You can cancel your reservation or change the details of your luggage. Please apply for cancellation from the “Cancellation Page” linked in the “Reservation Confirmation Email” sent to you when your booking is completed.

If a delivery driver is scheduled to come to your accommodation for pickup, the following cancellation fees apply:
Cancellation time / Cancellation fee
・Cancellation made by 5:00 p.m. on the day before pickup: No cancellation fee
・Cancellation made after 5:00 p.m. on the day before pickup: 100% of the delivery charge

If your destination accommodation changes, please contact the Teburakun Customer Center as soon as possible. We will check your situation and guide you through the best procedure, such as cancellation or making a new reservation.

Our partner delivery companies follow strict quality control standards and are required to carry insurance. Each shipment is covered up to 300,000 yen, so you can use our service with peace of mind. In addition, all staff who handle travelers’ luggage receive thorough training.

If your delivered luggage is damaged, please contact us or the customer support of the delivery company whose details were provided when your luggage was accepted. After confirming the condition of your luggage, we will arrange an appropriate response such as a refund or redelivery.

If your delivered luggage does not arrive, please first contact the customer support of the delivery company whose details were provided when your luggage was accepted. After checking the status of your luggage, we will arrange an appropriate response such as redelivery or a refund.

If any other delivery problems occur, please contact the customer support of the delivery company whose details were provided when your luggage was accepted. We will respond as quickly as possible.

Our delivery hours are from 9:00 a.m. to 7:00 p.m. However, delays may occur due to weather or traffic conditions. In such cases, we will contact you in advance.

We are sorry, but for security reasons we cannot deliver luggage to accommodations that are not registered on our “Teburakun” website.
If an accommodation is registered on the “Teburakun” website, it will be assigned a “facility code”. If the accommodation you wish to ship to is not registered, please ask the accommodation or the Teburakun Customer Center to register the property on our website using the following link:
https://forowner.teburakun.com/
We will make arrangements so that you can use the service as soon as possible.

Yes, please pay attention to the following points:
・Make your Teburakun reservation under the same name as the hotel reservation. If the name registered with Teburakun does not appear on the hotel’s guest list, the hotel may not accept your luggage.
・Enter the names of the departure and destination hotels and airports accurately.
・Check the size and weight limits for items that can be delivered.
・Make sure your luggage does not contain any dangerous or prohibited items.
・If you wish to specify a delivery date and time, please apply early enough so that your luggage can arrive by the desired time.

Yes. You can change the delivery destination or request redelivery. Please note that an additional fee may be charged for redelivery.

We never leave luggage outside the building of an unmanned hotel, so you can rest assured.
Our partner delivery companies follow strict quality control standards and are required to carry insurance. Each shipment is covered up to 300,000 yen, so you can use the service with confidence. In addition, all staff who handle travelers’ luggage receive thorough training.

Yes. The storage location and method for your luggage may vary depending on the accommodation facility. We recommend that you check in advance with the accommodation or the property manager (host).

No. With our service, your luggage will be delivered to the front desk or your room at your accommodation, so you can enjoy sightseeing hands-free. However, in the following cases where we cannot deliver your luggage to the specified accommodation, you will need to either pick it up at the “baggage counter” or request redelivery:
・The name of the destination hotel is incorrect.
・The destination hotel refuses to accept the luggage without a valid reason.
・The luggage contains dangerous or prohibited items, or violates air transport regulations.
・The facility manager at the destination is absent and cannot be reached even when calling the registered contact number.
・The name registered with Teburakun does not appear on the hotel’s guest list.
　Please be sure to make your Teburakun reservation under the same name as your hotel reservation.