Terms of Use
Regional Tourism Research Institute Co., Ltd. (hereinafter referred to as 'our company') sets the 'Service Terms of Use' (hereinafter referred to as 'these terms') as follows regarding the conditions for using the service (hereinafter referred to as 'this service') that allows the operator (hereinafter referred to as 'the host') of the accommodation facility (hereinafter referred to as 'the registered facility') registered with our company to smoothly deliver the guest's luggage to the luggage storage counters (hereinafter referred to as 'storage counters') nationwide operated (or partnered) by our company or from the registered facility to the registered facility. These terms apply when hosts and guests use this service. By registering the facility or applying to use this service, the host and guest are deemed to have approved these terms.
Article 1 (Contents of This Service)
This service enables the delivery of guests' baggage using various service plans (referred to as "Service Plans") provided by transportation companies (referred to as "Carrier Companies") affiliated with our company. Our company or hosts register necessary accommodation information in advance through the online service registration screen. By assigning facility codes (referred to as "Facility Codes") to each Registered Facility, guests can easily send their baggage by providing the facility name or Facility Code to the Carrier Companies online or verbally. Details and usage methods of various Service Plans that hosts guide guests through, as well as terms and conditions of carriage, will be provided on the service website (referred to as "Teburakun") or through email after the completion of service registration procedures.
Article 2 (Scope of This Agreement)
1. In addition to this agreement, our company may provide usage guidelines and other announcements specific to each applicable transportation service ("Specific Regulations") through Teburakun or other media. In this case, the Specific Regulations will be considered a part of this agreement. However, if there is any inconsistency between the provisions of this agreement and the Specific Regulations, the provisions of the Specific Regulations will take precedence over this agreement.
2. Our company reserves the right to change this agreement or Specific Regulations without prior notice to hosts or guests. In such cases, our company will notify hosts or guests of the modified content through Teburakun or other designated methods. If hosts or guests use this service or any Service Plans after being notified of the changes, they will be deemed to have accepted the modified terms of this agreement or the Specific Regulations.
Article 3 (How to Use the Service)
1. Hosts shall register necessary information in advance on the online Service registration screen and obtain a Facility Code provided by the Company for each Registered Facility. When Guests want to send their luggage to a Registered Facility, they should inform the Transport Company of the Facility Code either online or verbally.
After the application process in the previous clause, we will examine the facility information that underwent the application process in our company and assign a unique facility code (hereafter referred to as the "facility code") to the registered facility that we approve for using this service. We will notify the host of the facility code.
We will notify (share) the facility information and facility code that we approved in the previous clause to the transportation company (hereafter referred to as the "transportation company") that we are partnered with.
The transportation company must manage the facility information and facility code from the previous clause with strict responsibility to prevent any leakage to third parties. However, even if there is any leakage, unauthorized use, or other damages caused to users or third parties due to facility information or facility code, our company will not be responsible for any liability.
The host must guide the guest on how to access the facility code and baggage counter information in the specified method of our company, and the guest must send their baggage using the transportation company's specified method for providing their chosen service plan.
Article 4 (Registration Conditions for Lodging Facilities)
For the registration facility that underwent the application process for using this service in the Article 3, Clause 1 of this agreement, the following are the conditions for approving the use of this service in the Article 3, Clause 2:
The lodging facility must be a legal establishment that has obtained a business license.
The registration facility must always be in contact with our company or the transportation company's administrator and must be capable of receiving baggage at any time (the facility must be in a state where the transportation company's phone call can always be connected, and if they cannot answer the phone, they must call back within 5 minutes).
There must be a staff member stationed at the front desk of the lodging facility, or if it is an unmanned facility, the room key must be an electronic key.
In the unmanned lodging facility from the previous three clauses, the registration facility must share the password of the electronic key with the transportation company and approve that the transportation company unlocks the electronic key and delivers the guest's baggage on behalf of the host (place delivery).
In the unmanned lodging facility from the previous four clauses, even if the password is constantly changing, the guest must always share the latest password with our company or the transportation company when using this service.
Additionally, to safely and smoothly provide the guest's baggage for each service plan, the registration facility must meet the requirements of the responsible transportation company.
Article 5 (Changes to Registered Information)
1. Notice of Changes
In the following cases, the host must promptly notify the company of any changes:
・If the name (trade name) of the registered facility is changed.
・If the host's address or contact phone number has changed.
・If the host is a corporation and has changed its trade name, address, or representative.
・If the address of the registered facility has changed.
・If the operating manager has changed.
・If the contact phone number of the operating manager has changed.
2. Notice of Termination or Suspension
If the host has terminated or suspended its business, the host must promptly report the termination or suspension to the company.
Article 6 (Conditions for Shipping)
With respect to the transportation of packages sent by the guest through the use of this service, pursuant to the service plan selected by the guest, the terms of transportation set forth in the transportation contract of the transportation company applicable to each service plan (hereinafter referred to as the "transportation contract") shall apply in addition to this agreement.
In the transportation contract, there may be cases where the guest does not include information specified by the transportation company or the guest in the shipping document when using this service.
The transportation liability of the transportation company in this service shall be governed by the provisions of the transportation contract applicable to each service plan, and the limit of liability shall be up to JPY 5,000 (including tax) per delivery and up to JPY 30,000 (including tax) per delivery for "Hand-Carried Parcel Delivery Service," regardless of whether the shipping document includes the description of the contents.
The host must ensure that they can be reached by telephone by the transportation company at all times to facilitate the smooth delivery of the guest's packages, and must return calls within five minutes if they are unable to answer the phone.
The host must ensure that they are present at the delivery destination facility at the time specified by the transportation company for packages sent by the guest through the service plan that requires the host to receive the guest's packages in order to facilitate smooth delivery of the guest's packages.
Article 7 (Items not eligible for delivery)
1. Our company may refuse to deliver the following items:
1) Dangerous goods
2) Cash, securities, valuables
3) Living creatures, perishable items
4) Fragile items
5) Items packaged other than in trunks
6) Liquid materials
7) Battery-related items (such as laptops, smartphones, etc.)
8) Other items that violate the transportation agreements and air transportation agreements.
If any of the above items are included in the shipment after collection, the airline may refuse to load the baggage onto the plane. In that case, delivery by air is not possible and it will be transported by land.
If the situations mentioned in the above two paragraphs occur, the collected baggage will be re-delivered, and it will be difficult to deliver the baggage on the same day, so the arrival date of the baggage will be the following day or the day after. In that case, a separate re-delivery fee of 5,500 yen per baggage will be charged for redelivery in Japan, and payment must be made before delivery.（However, redelivery to countries outside Japan is generally impossible, but if redelivery is possible, additional fees will apply.）
Article 8 (Suspension or Delay of Delivery)
1. In the event of the following situations, the delivery service may be suspended or delayed:
1) Inaccurate registered information such as the delivery address and contact information of the recipient.
2) There is a risk that normal operation cannot be carried out due to inclement weather, natural disasters, etc.
3) The shipment violates the air transportation agreements.
2. If any of the above situations occur, we will send a notification of delivery suspension to the email address registered at the time of reservation by 7:00 pm on the day before the scheduled collection date. In that case, the full payment will be refunded to the card.
Article 9 (Delivery Reservation and Deadline)
In order to arrange for delivery drivers, reservations can be made between 3 months prior to the delivery date and 17:00 on the day before delivery.
Article 10 (Luggage Storage and Deadline for Delivery)
The deadline for luggage storage may vary depending on the service plan.
For same-day delivery from an airport or station, you must visit the designated "luggage counter" by 11:00.
For same-day delivery from your current accommodation to the next accommodation, if you make a reservation by 19:00 the day before, we will come to collect the package between 9:00 and 11:00 on the day of collection..
For next-day delivery from your current accommodation to the next accommodation, we will collect your luggage between 17:00 and 19:00 on the day before delivery.
Article 11 (Hand baggage arrival time)
If you deposit your baggage by the deadline specified in Article 10, we will deliver it by 20:00 on the same day. However, delivery delays may occur due to unforeseen circumstances such as inclement weather or disasters. In addition, if the baggage includes items that cannot be shipped as stated in Article 7, Paragraph 1 of this agreement, and if the airline refuses to carry the baggage on the plane after it has been collected, delivery will be by land transport, as it cannot be transported by air. In that case, it may be difficult to deliver the baggage on the same day, so the expected arrival date will be the next day or the day after. (Note that if the guest has returned to their home country, redelivery to a country outside of Japan is generally not possible, but if it is possible, a separate fee will apply.)
Article 12 (Cancellation)
1.Changes to the delivery reservation or the number (capacity) of luggage to be delivered are possible. You can cancel them from the "Cancellation page" listed in the "Reservation Completed Email" sent at the time of reservation completion.
2.Changes to the delivery destination are also possible. If the destination accommodation changes, please apply for cancellation from the "Cancellation page" listed in the "Reservation Completed Email" sent at the time of reservation completion. Then, by making a new delivery reservation from the "Delivery Application Page," you can change the delivery destination of your luggage.
3.If you bring your luggage to the "baggage storage counter", there will be no cancellation fee even if you cancel your reservation. However, if the delivery driver comes to pick up the luggage at the accommodation, the following fees will be charged.
| Cancellation deadline | Cancellation fee |
|---|---|
| Cancellation by 5:00 PM the day before the pick-up date | No cancellation fee will be charged |
| Cancellation after 5:00 PM the day before the pick-up date | 100 % of shipping charges |
Article 13 (Fees)
Guests must declare the service plan, date and time of service, luggage storage location (or storage facility code), destination facility code, number of shipping items, and other relevant information in advance using our designated method when completing the application for this service.
For luggage delivery from the nearest airport or station to an accommodation, the basic fee is 2,500 yen per item if the total height, width, and length are within 160cm and the maximum weight is 30kg.
For same-day delivery involving air transport, such as delivery from an accommodation to the next accommodation, the basic fee is 7,500 yen per item. However, fees may vary slightly depending on the area.
The guest can check the fare when declaring the information in the preceding item. However, upon receiving the luggage, we will conduct a separate inspection of the weight and volume of the luggage and finalize the fare, service fees, and other expenses related to transportation (hereinafter referred to as "transportation fees"). If there is a discrepancy between the fare, etc. based on the number or size of luggage declared by the guest in the preceding item and the fare, etc. determined by the transportation company, the fare, etc. determined by the transportation company shall apply. In addition, the inspection result and transportation fees may not be stated on the shipping label.
The fare will be set by each delivery company responsible for the declared service plan, depending on the delivery destination area and service plan.
Article 14 (Compensation for Shipment)
In the event that a shipment is lost or damaged (excluding minor damages) due to the fault of the transportation company or commissioned agent (including delivery drivers), the transportation company will compensate up to 5,000 yen per shipment (up to 30,000 yen per shipment limit).
Article 15 (Prohibited Acts, etc.)
Users and guests shall not engage in the following acts:
Acts that violate public order and morals
Acts that violate laws and regulations
Acts that promote criminal activities
Acts that infringe upon the copyrights, patents, utility model rights, design rights, trademark rights, or other intellectual property rights of other users or third parties, or acts that infringe upon their property, credit, reputation, or privacy
Acts that disadvantage other users or third parties
Acts that obstruct the operation of this service or damage the reputation of our company
Acts of registering false or different information with the intention of deceiving others or impersonating others
Acts that violate these terms and conditions
Other acts that our company deems inappropriate
Article 16 (Suspension of Service Use)
1. Our company may suspend the use of this service, change or delete registration information, or take any other necessary measures if the host or guest falls under any of the following items:
(1) Violation of these terms and conditions or other agreements
(2) A significantly low evaluation of the contact system between the transportation company and the host or the system for receiving shipped items
(3) Our company determines that it is inappropriate for the host's accommodation or guest to use this service.
2. Even if the host becomes unable to use the host service due to the measures in the preceding paragraph, the host shall provide this service according to this agreement for reservations made before such measures were taken.
Article 17 (Responsibility of Host and Guest)
The Host and Guest shall use this service at their own risk and shall bear all responsibility for their use of this service and any actions taken as a result of using this service. If the Host or Guest violates any provision of these Terms of Service and causes damage to the Company or a third party in connection with the use of this service, they shall be responsible for and bear the cost of compensating for such damage, and the Company shall not be held liable for any such damage.
Article 18 (Disclaimer and Limitation of Liability)
1. We do not provide any guarantees for the following items in relation to our services:
1) That the service content of this service will meet the demands of users or guests
2) That this service will not be interrupted
3) That this service will be provided in a timely manner
4) That no errors will occur in this service
5) That this service will be free from any defects
6) That actions taken by users using this service will fit their specific purposes
2. We shall not be liable for any damages or losses arising from or related to the use of this service by users or guests, including damages to users' or guests' smartphones, computers, other communication devices, and stored data (referred to as "devices and such" below), or any inconveniences or losses arising from defects or malfunctions of devices and such that prevent proper use of this service.
3. In providing this service, our responsibility to users and guests shall be limited to operating this service with the attention of a prudent manager to ensure that users and guests can use this service without any hindrance. We shall not be liable for any damages arising from delays, changes, interruptions, suspensions, or discontinuation of this service or other damages related to this service, unless we have acted with intent or gross negligence.
4. We are not responsible for the accuracy of the destination information registered with Teburakun. Service users are responsible for carefully entering the destination information and verifying the destination address.
5. If a guest enters incorrect facility names or codes as the destination, or if the facility address registered with Teburakun differs from the actual address and a delivery is made to the wrong facility, we shall not be responsible for such misdeliveries. Furthermore, we shall not be liable for any damages or costs resulting from misdeliveries.
Article 19 (Changes and Discontinuation of the Service)
The Company may change the content or name of this service without prior notice to the user or the guest. In such a case, even if the user or the guest suffers any inconvenience or damage, the Company shall not be held liable.
The Company may suspend or discontinue this service by giving prior notice to the user. However, the notice to the user shall be made by means such as announcing it on the Company's website. Even in such a case, the Company shall not be held liable for any inconvenience or damage caused to the user.
Article 20 (Temporary Interruption of the Service)
In the event that any of the following circumstances occur, the Company may temporarily suspend the provision of the Service to Users or Guests without prior notice. In this case, the Company shall not be liable for any disadvantages or damages incurred by Users.
When regular or emergency maintenance, inspection, repair, etc. of the equipment necessary to provide the Service is carried out.
When the provision of the Service becomes impossible due to fire, power outage, or other circumstances.
When the provision of the Service becomes impossible due to natural disasters, war, civil unrest, riots, or other force majeure.
When the Company determines that temporary interruption of the provision of the Service is necessary for operational or technical reasons.
Article 21 (Handling of Personal Information)
The Company shall handle personal information of Users and Guests obtained in the use of the Service in accordance with the separately established "Privacy Policy." For details on the "Privacy Policy," please refer to the Company's website.
Article 22 (Copyrights, etc.)
Copyrights and other intellectual property rights related to the Service and its contents shall belong to the Company.
Article 23 (Governing Law)
This Agreement shall be interpreted in accordance with Japanese law.
Article 24 (Jurisdiction)
Users shall agree without objection that in the event of a dispute with the Company arising from transactions based on this Agreement, the Osaka District Court shall be the exclusive court of first instance.
Article 25 (Special Provision for Members of Japan Guesthouse Association)
1. If a User using the Service is a member approved by the Japan Guesthouse Association ("JAPA member"), the User shall be able to use the following services by logging in to the JAPA member-only website using the JAPA member ID and password provided to them.
・Online payment of fares and other fees
・Shipping of luggage from JAPA-contracted stores
・JAPA member discounts
J・APA member facility discounts
2. Details on the above services and service usage fees will be provided on the Company's website, etc.
3. The use of JAPA member services shall be subject to the separately established "JAPA Member Terms of Use" by the Company. In addition, the use of JAPA member discount services shall be subject to the separately established "JAPA Member Discount Terms of Use" by the Company. JAPA member discount services are one of the JAPA member services.