Terms of Use
The Regional Tourism Research Institute Co., Ltd. (hereinafter referred to as "the Company") has established the following "Terms of Service" (hereinafter referred to as "the Terms") regarding the usage conditions for the service (hereinafter referred to as "the Service") that allows guests (hereinafter referred to as "Guests") who use (or stay at) registered accommodations (hereinafter referred to as "Registered Facilities") to smoothly deliver their luggage to or from luggage storage counters nationwide, which are operated (or partnered with) by the Company (hereinafter referred to as "Storage Counters"), or between the Registered Facilities. These Terms apply to both hosts (hereinafter referred to as "Hosts") and Guests when using the Service. By registering a facility for the Service or applying to use the Service, both Hosts and Guests are deemed to have agreed to these Terms.
Article 1 (Contents of the Service)
The Service enables the delivery of Guests' luggage by utilizing various service plans (hereinafter referred to as "Service Plans") provided by transportation companies partnered with the Company (hereinafter referred to as "Transportation Companies"). The Host or the Company must register necessary accommodation facility information (hereinafter referred to as "Facility Information") online in advance. The Company will assign a facility code (hereinafter referred to as "Facility Code") to each Registered Facility, allowing Guests to deliver their luggage smoothly by informing the Transportation Company of the accommodation facility's name or Facility Code either online or verbally. Detailed information about the various Service Plans, how to use them, and transportation terms will be provided to the Guest after the Service registration process is completed via the Service's website (hereinafter referred to as "Teburakun") or through email.
Article 2 (Scope of the Terms)
1. The Company may provide separate rules or announcements for each transportation service (hereinafter referred to as "Individual Terms") through Teburakun or other media. These Individual Terms shall constitute part of the Terms. However, in the event of any inconsistency between these Terms and the Individual Terms, the provisions of the Individual Terms shall prevail.
2. The Company reserves the right to modify these Terms or the Individual Terms without prior notice to the Hosts or Guests. In such cases, the Company will notify the Hosts or Guests by posting the revised content on Teburakun or by other methods as determined by the Company. If the Hosts or Guests use the Service or any Service Plans after such notice, they are deemed to have accepted the revised Terms or Individual Terms.
Article 3 (How to Use the Service)
1. When using the Service, the Host must enter necessary Facility Information, such as the facility's address, facility manager, manager's phone number, and email address, on the dedicated registration screen and complete the usage procedures.
2. After completing the usage procedures as described in the previous paragraph, the Company will review the Facility Information and, if approved, assign a dedicated Facility Code to the Registered Facility, notifying the Host.
3. The Company will notify (share) the approved Facility Information and Facility Code with the partnered Transportation Company.
4. The Transportation Company must manage the Facility Information and Facility Code responsibly, ensuring that no third-party leakage occurs. The Company shall bear no responsibility for any damages incurred by users or third parties due to leaks or unauthorized use of the Facility Information or Facility Code.
5. The Host must inform Guests of the Facility Code and Storage Counter information using the method prescribed by the Company. Guests will send their luggage using the method specified by the Transportation Company, based on the chosen Service Plan.
Article 4 (Conditions for Facility Registration)
To approve the use of the Service as outlined in Article 3, paragraph 2, the following conditions must be met for Registered Facilities:
1. The facility must be a legally licensed accommodation.
2. The facility manager must always be contactable by the Company or the Transportation Company and be able to receive luggage at any time (if the Transportation Company cannot reach the manager by phone, a callback must be made within 5 minutes).
3. For facilities with an unattended operation, room keys must be electronic.
4. For unattended facilities, the Host must share the electronic key password with the Transportation Company, allowing the Transportation Company to unlock the electronic key and place the Guest's luggage on behalf of the Host.
5. Even if the password is changed, the latest password must always be shared with the Company or Transportation Company when using the Service.
6. The facility must meet the requirements of the respective Service Plan Transportation Company to ensure the safe and smooth delivery of the Guest's luggage.
Article 5 (Changes to Registration Information)
1. Change Notification
Hosts must promptly report changes to the Company in the following cases:
・The Registered Facility's name (trade name) has changed.
・The Host's address or contact phone number has changed.
・If the Host is a corporation, changes to the corporate name, address, or representative have occurred.
・The Registered Facility's address has changed.
・The facility manager has changed.
・The facility manager's contact phone number has changed.
2. Termination or Suspension Notification
Hosts must promptly report to the Company if they terminate or suspend operations.
Article 6 (Conditions Regarding Delivery)
1. The transport of luggage sent using the Service based on the selected Service Plan is subject to the transportation terms of the Transportation Company in addition to the provisions of these Terms.
2. Guests may omit certain details when using the Service, even if those details are required to be listed by the Transportation Company on the waybill.
3. The Transportation Company's liability for the transportation of luggage under the Service is governed by the applicable transportation terms. The liability limit for each piece of luggage sent via "Luggage Delivery Service" is 5,000 yen per delivery, up to a maximum of 30,000 yen per delivery.
4. The Host must be reachable by phone at all times to facilitate smooth delivery of the Guest's luggage. If unreachable, a callback must be made within 5 minutes.
5. The Host must be present at the destination facility at the designated delivery time for any Service Plan requiring the Host to receive the Guest's luggage.
Article 7 (Items That Cannot Be Delivered)
1. The Company may refuse to deliver the following items:
1) Hazardous materials
2) Cash, securities, valuables
3) Living creatures, perishable items
4) Fragile items
5) Items not packed in a trunk
6) Liquid items
7) Batteries (laptops, smartphones, etc.)
8) Other items that violate the transportation or air transport terms.
2. If the items listed in paragraph 1 are found in the luggage after collection, airlines may refuse to load the luggage onto the plane. In such cases, land transport will be used instead.
3. If the situation described in the previous two paragraphs occurs, redelivery will be required, and delivery on the same day will be difficult. The earliest delivery will be the next day or the day after that. A redelivery fee of 5,500 yen per piece of luggage will apply for redelivery within Japan, payable before redelivery. (For international redelivery, additional fees will apply, though it is generally not possible.)
Article 8 (Service Suspension or Delays)
1. The Service may be suspended or delayed in the following situations:
1) Incorrect or inaccurate registration details, such as the delivery address or contact information.
2) The risk of disrupted operations due to bad weather, natural disasters, etc.
3) Violations of air transport terms by the delivery items.
2. If the Service is suspended, an email notification will be sent to the registered email address by 7:00 p.m. the day before the scheduled pickup date. In such cases, the full amount paid will be refunded to the card used for payment.
Article 9 (Delivery Reservations and Deadlines)
Since the arrangement of delivery drivers is necessary, reservations can be made from three months before the delivery date until 5:00 p.m. the day before the delivery date.
Article 10 (Luggage Drop-off Deadlines)
Each Service Plan has a luggage drop-off deadline:
1) Same-day delivery from an airport or station:
You must arrive at the designated "Storage Counter" by 11:00 a.m.
2) Same-day delivery from the current accommodation to the next accommodation:
If reserved by 7:00 p.m. the previous day, collection will be made between 9:00 a.m. and 11:00 a.m. on the day.
3) Next-day delivery from the current accommodation to the next accommodation:
Collection will be made between 5:00 p.m. and 7:00 p.m. on the previous day.
Article 11 (Miscellaneous Provisions)
1. The Company shall assume no responsibility for damages suffered by Hosts, Guests, or third parties in the event of a suspension, delay, or termination of the Service for reasons beyond its control, such as natural disasters, pandemics, transportation accidents, or strikes.
2. Hosts and Guests must agree to the Company's handling of personal information under the Company's "Privacy Policy" regarding the use of the Service.
Article 12 (Cancellation)
1. It is possible to change the number of baggage items (capacity) or the reservation for delivery. You can cancel from the "Cancellation Page" included in the "Reservation Confirmation Email" sent upon completion of the reservation.
2. You can also change the delivery destination. If the accommodation facility changes, please submit a cancellation request from the "Cancellation Page" included in the "Reservation Confirmation Email" sent upon completion of the reservation. Then, by making a new delivery reservation from the "Delivery Application Page", you can change the delivery destination of the baggage.
3. Once the delivery application and payment are completed, the delivery reservation will be "finalized", but if you cancel after the delivery reservation is completed, the following fees will apply:
| Cancellation Time | Cancellation Fee |
|---|---|
| Before 17:00 the day before the pickup date | No cancellation fee |
| After 17:00 the day before the pickup date | 100% of the delivery fee |
5. For detailed cancellation fees, please check with the shipping company responsible for your service plan or arrangement.
Article 13 (Fees)
1. Guests shall declare the service plan, service usage date, baggage pickup location (or facility code), delivery destination facility code, target transport service, number of items to be shipped, etc., by the method specified by the company when using the service.
2. The delivery fee for baggage from the nearest airport or station to the accommodation facility is 2,500 yen per item if the total dimensions (length, width, and height) do not exceed 160 cm and the weight is no more than 30 kg.
3. For same-day delivery involving air transport between accommodation facilities, the basic fee is 7,500 yen per baggage item. However, fees may vary slightly depending on the area.
4. Guests can confirm the transportation fee at the time of declaration, but the shipping company will reassess the weight and volume of the baggage upon receipt, and the transportation fee and other charges related to the shipping (hereinafter referred to as "transportation fees, etc.") will be finalized. In the event of a discrepancy between the transportation fees, etc., declared by the guest and those finalized by the shipping company, the shipping company's finalized fees shall apply. The waybill may not include the assessment results or transportation fees, etc.
5. Transportation fees vary depending on the delivery destination area and the service plan, and the fee set by the shipping company responsible for the service plan declared by the guest will apply.
Article 14 (Compensation for Delivery Items)
If a delivery item is lost or damaged (excluding scratches) due to the negligence of the shipping company or subcontractors (including delivery drivers), the shipping company will compensate up to 5,000 yen per delivery item (up to a maximum of 30,000 yen per delivery).
Article 15 (Prohibited Acts)
Hosts and guests must not engage in the following acts:
1. Acts contrary to public order and morals
2. Acts that violate laws
3. Acts that promote criminal behavior
4. Acts that infringe on the copyrights, patents, utility models, design rights, trademarks, or other intellectual property rights of other users or third parties, or acts that infringe on their property, reputation, honor, or privacy
5. Acts that disadvantage other users or third parties
6. Acts that hinder the operation of the service or damage the company's reputation
7. Acts of registering false or misleading information or impersonating others for fraudulent purposes
8. Acts that violate these terms
9. Any other acts that the company deems inappropriate
Article 16 (Suspension of Service Use)
1. The company may suspend the use of the service, change registration information, delete it, or take other necessary measures if the host or guest falls under any of the following:
(1) Violation of these terms
(2) If the communication system or baggage reception system with the host is significantly poorly evaluated by the shipping company
(3) If the company deems it inappropriate to provide the service to the host's accommodation facility or guest
2. Even if the host can no longer use the host service due to the measures in the previous item, the host must still provide the service for the reservations established before the measures were taken, in accordance with this special agreement.
Article 17 (Responsibility of Hosts and Guests)
1. Hosts and guests are responsible for using the service at their own risk and bear full responsibility for any actions taken through the service and the consequences thereof.
2. If a host or guest violates these terms and causes damage to the company or a third party, they must compensate for such damages at their own responsibility and expense, and the company assumes no responsibility.
Article 18 (Disclaimer of Warranties and Limitation of Liability)
1. The company makes no warranties regarding the following:
1) That the service will meet the needs of the user or guest
2) That the service will not be interrupted
3) That the service will be provided in a timely manner
4) That no errors will occur in the service
5) That the service is free of defects
6) That any actions taken using the service will meet the specific goals of the user
2. The company is not responsible for any damages or malfunctions caused to the user's or guest's smartphone, computer, or other communication devices (hereinafter referred to as "devices, etc.") due to the use of the service, nor is it responsible for any losses or damages resulting from the inability to properly use the service due to such malfunctions.
3. The company's responsibility to the user or guest in connection with the provision of the service is limited to operating the service with the care of a prudent manager to ensure that the service can be used without issues, and the company assumes no responsibility for any damages arising from delays, changes, interruptions, suspensions, or discontinuation of the service unless caused by willful misconduct or gross negligence.
4. The company is not responsible for the accuracy of the delivery destination information registered in the Tebura-kun service. Users are responsible for carefully entering and confirming the delivery address.
5. If the guest mistakenly enters the wrong facility name or facility code, or if the facility address registered in Tebura-kun differs from the actual address, and the baggage is delivered to the wrong facility, the company is not responsible for the misdelivery. The company is also not responsible for any damages or costs arising from such misdelivery.
Article 19 (Changes and Discontinuation of the Service)
1. The company may change the content or name of the service without prior notice to the user or guest. Even in this case, the company assumes no responsibility for any disadvantages or damages caused to the user or guest.
2. The company may suspend or discontinue the service by notifying the user in advance. However, such notification will be made by publishing it on the company's website or other methods. Even in this case, the company assumes no responsibility for any disadvantages or damages caused to the user.
Article 20 (Temporary Suspension of the Service)
The company may temporarily suspend the provision of the service without prior notice to the user or guest in the following cases. The company assumes no responsibility for any disadvantages or damages caused to the user in these cases.
1. When periodic or emergency maintenance, inspection, or repair of equipment necessary to provide the service is conducted
2. When the service cannot be provided due to fire, power outage, etc.
3. When the service cannot be provided due to force majeure such as natural disasters, war, riots, etc.
4. When the company deems that temporary suspension of the service is necessary for operational or technical reasons
Article 21 (Handling of Personal Information)
The company will handle the personal information of users and guests obtained in connection with the use of the service in accordance with the company's "Privacy Policy". For details on the handling of personal information, please refer to the company's "Privacy Policy".
Article 22 (Governing Law and Jurisdiction)
These terms and conditions are governed by the laws of Japan, and any disputes related to the service will be subject to the exclusive jurisdiction of the Tokyo District Court or the Tokyo Summary Court in the first instance.
Article 23 (Governing Law)
These terms and conditions shall be interpreted in accordance with Japanese law.
Article 24 (Jurisdiction)
The user agrees, without objection, that in the event of a dispute arising from transactions based on these terms and conditions, the Osaka District Court shall have exclusive jurisdiction in the first instance.
Article 25 (Special Provisions for Members of the Japan Association for Private Accommodations)
1. Users who are members approved by the Japan Association for Private Accommodations (hereinafter referred to as "JAPA Members") may use the following services by logging into the JAPA Member exclusive site using the member ID and password provided to JAPA Members:
• Online payment for transportation fees, etc.
• Shipment of baggage from counters contracted separately by the Japan Association for Private Accommodations
• JAPA Member discount services
• Discount for bringing baggage to JAPA member facilities
2. Details of the services and service usage fees described in the preceding paragraph will be provided on our website, etc.
3. The "Terms of Use for JAPA Members" separately established by the company shall apply to the use of JAPA Members. Additionally, the "Terms of Use for JAPA Member Discount Services" separately established by the company shall apply to the use of JAPA Member discount services, which are part of JAPA member services.